Voice Logger
Voice Logger
Improve Quality Control
- Quality Control testing is an important piece to any business. With VPI Voice Logging Solution, managers and owners can monitor the daily interaction between employees and customer.
Reduce Business Liability
- For every business there is some risk of liability. A customer dispute, a claim of mis-information, or a failure to adhere to specific regulations. All of these scenarios can be mitigated and in some instances completely avoided with a quality Call recording system. By monitoring and recording all inbound and outbound calls, businesses can reduce their liability by staying ahead of any potential conflicts. Most call recordings can be used in a court of law if required. No longer does it become a “he said, she said” scenario.
Sales Training and Monitoring:
- A sales training tool that is usually overlooked is your call recording system. In an instant, you can listen to and monitor calls made by your sales team on the front lines. that show a positive or negative progression with your sales agent and have data to understand why they are failing or succeeding.
Customer Satisfaction – Recording Solution
- Customers are the backbone of any business . With the increase in social media and accessibility to Internet; your customers now have a more powerful voice than ever before. When using a call recording system, you are on the front lines of your customer service department. Quickly discover problems and monitor employees who are not representing your business the way you see fit. With live monitoring and recording of calls, you can catch issues before they escalate.
